Privacy notice
Last reviewed: 25 September 2026. This notice explains how Omninest handles personal information when you visit omninest.co.uk, contact us, or place an order. This draft needs a final check of the legal entity name, actual service providers, retention schedule and EU representative position before publication.
Who is responsible for your data?
Omninest is the name of this store. The legal entity operating it is Omni Nest, at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom. For privacy questions or requests, email hello@omninest.co.uk or write to that address.
What information do we collect?
Depending on how you use our store, this may include your name, email address, phone number, billing and delivery addresses, order details, payment and transaction information, messages you send us, your marketing preferences, and device, browser, cookie and website-usage information. Payment-card details may be handled by payment providers rather than stored by us. We may receive information from payment, delivery, fraud-prevention and marketing service providers when you use their services.
Why do we use it, and on what legal basis?
- To take payment, process and deliver orders, provide support, and handle returns: performance of our contract with you.
- To keep tax, accounting and transaction records, and respond to legally required requests: legal obligation.
- To protect our store, prevent fraud, resolve disputes and improve customer service: our legitimate interests, where those interests are not overridden by your rights.
- To send marketing where the law permits: your consent where required, or another applicable lawful basis for permitted existing-customer marketing. You can opt out at any time.
- To use non-essential cookies or similar technologies: your consent where required. Essential technologies support the operation and security of the store.
If we need information to fulfil your order or meet a legal requirement, we will tell you when it is mandatory; without it we might not be able to complete the order.
Who receives your information?
Information may be shared, as needed, with Shopify (our ecommerce platform), payment providers, delivery carriers, hosting and IT providers, customer-support and communications services, analytics or advertising providers you have consented to where required, professional advisers, and public authorities where the law requires. [CONFIRM THE ACTUAL PROVIDERS AND DATA SHARING SETTINGS BEFORE PUBLICATION.] These parties may act as processors on our instructions or as independent controllers for their own services.
International transfers
Some providers may process data outside the UK or European Economic Area. Where required, we use an applicable adequacy decision or appropriate safeguards such as approved standard contractual clauses and related UK safeguards. Contact us for information about safeguards relevant to your data. [CONFIRM ACTUAL TRANSFERS AND SAFEGUARDS BEFORE PUBLICATION.]
How long do we keep information?
We retain information only as long as needed for the purposes described here, including fulfilling orders, handling returns and disputes, meeting tax and accounting requirements, and establishing or defending legal claims. Marketing information is kept until you opt out or it is no longer needed; cookie choices can be changed through the available privacy controls. The precise periods depend on the record type and applicable law. [ADD VERIFIED RETENTION PERIODS OR RECORD-SPECIFIC CRITERIA BEFORE PUBLICATION.] We then delete or anonymise information unless the law requires us to keep it.
Your rights and choices
Subject to applicable conditions and exceptions, you can ask for access to your data, correction, erasure, restriction of processing, portability, and objection to processing based on legitimate interests or to direct marketing. You may also have rights concerning solely automated decisions with legal or similarly significant effects. Contact hello@omninest.co.uk to make a request. You can withdraw consent at any time, without affecting the lawfulness of processing before withdrawal; use the unsubscribe link for marketing or contact us. You may also change available cookie preferences.
Complaints
Please contact us first if you have a concern. In the UK, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. If you are in the EU, you may also complain to your local data protection authority.
EU customers
We deliver to the UK and EU. [CONFIRM WHETHER AN EU GDPR ARTICLE 27 REPRESENTATIVE IS REQUIRED; IF APPOINTED, ADD ITS NAME AND CONTACT DETAILS HERE BEFORE PUBLICATION.]
Updates
We may update this notice as our services or legal requirements change. The latest version will appear on this page.