Delivering premium hand care across the UK & Europe.
We want you to start enjoying your Omni Nest essentials as soon as possible. Here's everything you need to know about our delivery service.
🇬🇧 United Kingdom
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 2–3 working days | 2.49 |
| Express Delivery | 1–2 working days | 2.49 |
✅ Express Delivery on all UK orders
✅ All UK orders placed before 2pm are dispatched the same working day
✅ Most items fit through a standard letterbox — no need to wait in
✅ Includes England, Scotland, Wales, Northern Ireland, and UK Islands
🇪🇺 Europe
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Europe | 5–10 working days | 3.99 |
| Tracked Europe | 4–8 working days | 3.99 |
✅ Shipped via Royal Mail International
✅ VAT included at checkout where applicable
✅ Covers EU member states plus Norway, Switzerland, and Iceland
🌍 Rest of World
We're currently focusing on the UK and Europe to ensure the best possible experience for our customers.
International shipping beyond these regions will be launching soon. Join our newsletter at the bottom of the page to be the first to know when we expand.
📦 Order Processing
- Same-day dispatch: Orders placed before 2pm (GMT), Monday–Friday
- Weekends & Bank Holidays: Dispatched the next working day
- Order confirmation: Instant email sent upon purchase
- Tracking email: Sent as soon as your order is on its way
📮 Tracking Your Order
Once your order is dispatched, you'll receive a confirmation email with your tracking number where applicable. You can monitor your delivery progress directly through the courier's website.
❓ Delivery Issues
My order is late
UK orders: Please allow up to 5 working days before contacting us.
European orders: Please allow up to 12 working days before contacting us.
If your order hasn't arrived after these times, email hello@omninest.co.uk and we'll investigate.
My order arrived damaged
We package every order with care. If your items arrive damaged, please email us within 3 days of receipt with photos of the packaging and items. We'll arrange a replacement or refund where appropriate.
Need to change your address?
Please double-check your delivery address at checkout. Once an order has been dispatched, we cannot redirect it.
Contact us immediately if you notice an error, and we'll try to correct it before dispatch.
📧 Have Questions?
Our customer care team is here to help.
Email: hello@omninest.co.uk
Response time: Within 24 hours on business days
Omni Nest — Clean hands, delivered.