Shipping Policy
We aim to dispatch all orders promptly. Please review our shipping information below.
For questions about your order, please contact us.
🚚 Shipping & Delivery
Delivering premium hand care across the UK & Europe. We want you to start enjoying your Omni Nest essentials as soon as possible. Here's everything you need to know about our delivery service.
🇬🇧 United Kingdom
Standard Delivery: 2–3 working days — £2.99
FREE Standard Delivery: 2–3 working days — FREE on orders over £25
Express Delivery: 1–2 working days — £4.99
- All UK orders placed before 2pm are dispatched the same working day
- Most items fit through a standard letterbox — no need to wait in
- Includes England, Scotland, Wales, Northern Ireland, and all UK Islands
🇪🇺 Europe
Standard Europe: 5–10 working days — £3.99
Tracked Europe: 4–8 working days — £7.99
Great value tip: Bundles work out much better for delivery. A 3-case bundle costs just £1.33 per case to ship — vs. £3.99 for a single case.
- Shipped via Royal Mail International
- VAT included at checkout — no surprise fees on delivery (we use IOSS)
- Covers all EU member states + Norway, Switzerland, Iceland
🌍 Rest of World
We're currently focusing on the UK and Europe to ensure the best possible experience for our customers. International shipping beyond these regions will be launching soon. Join our newsletter to be the first to know when we expand.
📦 Order Processing
- Same-day dispatch: Orders placed before 2pm (GMT) Monday–Friday
- Weekends & Bank Holidays: Dispatched next working day
- Order confirmation: Instant email sent upon purchase
- Tracking email: Sent as soon as your order is on its way
📮 Tracking Your Order
Once your order is dispatched, you'll receive a confirmation email with your tracking number. You can monitor your delivery progress directly through the courier's website.
❓ Delivery Issues
My order is late
UK orders: Please allow up to 5 working days before contacting us.
European orders: Please allow up to 12 working days before contacting us.
If your order hasn't arrived after these times, email hello@omninest.co.uk and we'll investigate immediately.
My order arrived damaged
We package every order with care. If items arrive damaged, please email us within 3 days of receipt with photos of the packaging and items. We'll arrange a replacement or full refund right away.
Need to change your address?
Please double-check your delivery address at checkout. Once dispatched, we cannot redirect orders. Contact us immediately if you spot an error — we may be able to correct it before dispatch.
📧 Have Questions?
Our customer care team is here to help:
Email: hello@omninest.co.uk
Response time: Within 24 hours on business days
Omni Nest — Clean hands, delivered.